imagine a business where clients aren't just transactions but valued relationships. At The Newsletter Pro, we've mastered the art of ...
customer service
Every business leader has their own ideas about how to provide customers with an ideal experience. But is there a customer service golden rule everyone should follow? We think there is! Actually, there are 2, and you can start implementing them right away.
Satisfied customers spend more money and refer friends, but too many companies aren’t investing properly in their customer service teams. We break down how bad customer service affects retention and what your business can do to get back on track.
Have you ever played the video game Civilization? It’s one of Elon Musk’s favorites. The goal is to build an empire and take over the ...
“Moments matter. And what an opportunity we miss when we leave them to chance!”
If we knew how to elevate simple moments and make more ...
All entrepreneurs make mistakes. It’s inevitable. But it’s what you do in response to those setbacks that makes or breaks your success and ...
In February of 2016, L Brands, the parent company of Victoria’s Secret, fired star CEO Sharen Turney. The new CEO, Stuart Burgdoerfer, ...
Have you ever gotten hyped up by a marketing guru’s sales pitch or presentation, purchased the course thinking it would change your ...
With spring approaching, I’m mentally preparing myself for another 7 weeks of grueling travel for speaking events, networking ...
Everyone has haters. No matter how hard you try, there’s bound to be someone complaining loudly after each mistake. It’s up to you to ...
"Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror ...