By providing great service to your current customers and increasing retention rates, you’ll set your business up to flourish this summer and all year long.
customers
Once you understand what you’re trying to communicate with your customers and prospects, you can then decide how often you would like to engage with them.
Checking up on your churn rate and maintaining your current client base is crucial. In fact, it’s statistically proven to be more difficult and expensive to find new clients than it is to hang on to the ones you already have. Check out these 3 client-retention tips!
Satisfied customers spend more money and refer friends, but too many companies aren’t investing properly in their customer service teams. We break down how bad customer service affects retention and what your business can do to get back on track.
Springtime provides a great opportunity for new growth in many areas, including your business. That’s why we’re encouraging small-business ...
It’s officially March, which means it’s time to talk about “luck” — specifically when it comes to building your business. There is a ...
Whether you send a card, give a gift, or offer a discount, let your customers know how much you care! You can’t put a price on loyalty and repeat business. By improving your business's communication for customer service strategy, you build a stronger, more profitable relationship with clients.
New year, new marketing strategy? It’s probably not quite that simple. If your current marketing strategy is already working well, there’s ...
We’ve all been there: A longtime client goes dark, then they ghost you entirely, and you aren’t really sure why. You had a relationship ...
A few years ago, pre-pandemic (time has gotten weird!), I attended 24 or more conferences per year. That was way too much. But it gave me ...
I was speaking with a private client about a new marketing campaign he was putting together, and he shared the headline and lead magnet he ...
The single easiest way to make more money in 2020 is to improve conversions of existing leads.
Think about it: You have to spend ...